It took a little extra time to get through customs and the extra big lid I ordered was cracked during shipment but it turned out that the extra lid is something I won't ever need so it's not a problem for me. All in all, I'm very happy with the product and the service. Bonnie and the gang at R&M Machinery were very honest and responded very quickly to my concerns and questions so don't hesitate to do business with these people. Ask for Bonnie, she's the best one to work with.